Popular Questions
Customer Care
Product Info
Shipping
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Return / Warranty
Popular Questions
There is no age limit to use the shampoo mat. If your child is still getting their hair shampooed on the counter at age 10+, the Shampoo Mat® is for them.
If your child is 6m+ and is comfortable laying on his/her bath, our shampoo mat is for them. The recommended age use is 18m+.
We recommend the Shampoo Mat® deluxe for our younger babies 18m+ and the shampoo mat mini for our older children 4yo+.
The deluxe mat can continue being used as the child gets older.
The mini mat can be used for 18m+
The Shampoo Mat® deluxe folds and can be used as a booster seat for your child to sit on during the extended hair grooming process (i.e sitting under the blow dryer or while getting their hair braided)
The Shampoo Mat® mini is half the size of the shampoo mat deluxe but creates the same stress-free wash day.
The Shampoo Mat® mini is 15 inches in length, 16 inches in width, and 3 inches in height.
The Shampoo Mat® deluxe is 15 inches in length, 16 inches in width, and 6 inches in height (folded) and 30 inches in length, 16 inches in width, and 3 inches in height (unfolded)
Changes to the order are allowed at the discretion of ShampooTime. We request that you review the contents of your order before continuing to the payment section.
Shipping time varies and is dependent on turnaround time listed at the time of purchase. Shipping is turnaround time + 3-5 days in transit.
If your item is returned to sender it’s usually because the address was invalid or missing information such as your unit, suite, or apt number. If this happens, the buyer is responsible for covering shipping cost to reship. Please email info@loveshampootime.com and give the correct address, then buyer will be invoiced via email to reship the order.
We will review your order and make sure there are no discrepancies. We will thoroughly investigate and check, to be sure that your package went out routinely. In the event that we find no discrepancies, we then would suggest that you contact the carrier USPS (United States Postal Service). Give them your tracking number and let them know you didn’t receive your package even though USPS states proof of delivery. You will then file a claim with the carrier because once it ships it’s in the hands of USPS.
Refunds are allowed within (7) days of delivery. Buyer should request refund via email with order number and reason for return. Orders will be refunded the full amount (less shipping cost) once we have received your product in the condition it was sent. Refunds take 3-5 days to process.
To contact a customer service representative, send an email at any time to info@jloveshampootime.com and we will try to get back to you within 24-36 hours, if not sooner. If applies, please have your order number included in the email.
We prefer to take all questions, compliments, or complaints via email (info@jloveshampootime.com). It will allow you to give full detail about your concerns and allow us to have something to reference when addressing your concerns. Please include your order number.
Please send an email to info@loveshampootime.com. You will then be given a return label to send it back for a replacement. If the item you ordered is no longer in stock, we will email you, and ask if you’d like a refund.